FAQs

Cash on Delivery option is not available on the checkout form. Is something wrong?

Cash on Delivery option is currently available for select pin-codes only. That is, only for the New Delhi-NCR region.

 

I wish to pay by cheque / demand draft. Please tell me the procedure.

To pay for your order by cheque or demand draft, please draw the instrument in the name of Ambbicollections and courier the same to: Ambbicollections, D 217 Defence Colony, New Delhi, 110024, India

 

Can I pay via a bank transfer, or wire the amount?

Yes! You can also transfer the amount to our account directly. Please use the following detail to do so:

Account Name: Ambbicollections
Current Account Number: 90381010004858
Bank Name & Branch: Syndicate Bank, KG Marg, New Delhi – 110001
IFSC: SYNB0009038

 

My order has not been delivered yet! What do I do?

Orders that are processed via online payment gateways or with the Cash on Delivery option – and are placed on any day of a week (except Sunday) – are ready for shipping on the following week’s first working day. Orders placed on a Sunday are not processed in the same week, but in the next week.

Transit time within New Delhi / NCR is about 2-3 business days, for metros 5 business days and for rest of India 7-10 business days.

Orders that are on offline mode will only be processed for shipping once the payment is realized in our accounts, and thus will be ready for shipment on the first working day of the week after the week in which the payment is realized.

If your order has not reached you after the time periods given above, then please report the issue at hello@ambbicollections.com with your Order ID

 

How do I cancel my order?

Please see our cancellation policy on the Buying Guide

 

I am not happy with a product I have received from you. How do I return it or exchange it?

Please see our returns and exchange policy on the Buying Guide

 

I want to buy products in bulk. How do I do that?

Please fill in the Bulk order request form here.

 

I need help with washing and maintaining furnishings. Where can I find instructions?

Instructions on washing and caring for your products is generally given along with the products. The labels are a basic guide on how to maintain the furnishings. If you’d like more details, click here or get in touch at hello@ambbicollections.com

 

I want a certain product, but it is out of stock! Will it be produced again? Can I request to revive it?

We apologize for this inconvenience. As of right now, we judge a products popularity by analysing how many times it has been viewed on the site and liked on Facebook. So make  sure you like it on Facebook and we’ll do our best to get it back in stock as soon as possible.

 

I do not want sms notifications or offers. How do I unsubscribe?

Please send a mail with the subject unsubscribe and your phone number and the email you used while ordering or subscribing to web@ambbicollections.com

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